Terms and Policy strandsbybelles

  1. We do not offer payment on delivery services (Payment of hairs, hair care essentials and delivery fee are paid before package is shipped)
  2. Please ensure to provide accurate delivery details (Name, phone number, address and item (s) ordered to ensure a smooth delivery process
  3. Once delivery location has been confirmed, and package has been sent out, any other changes in location would be relayed to the working logistics at that time by the customer and any extra cost will be covered by the customer.
  4. In cases of item omission or mixup, kindly send a message on the platform you ordered (Instagram, TikTok or WhatsApp). Complaints in comments section or Instagram story would not be attended to.
  5. Endeavor to confirm availability of any item before making payment as there would not be a refund for that. Refunds are only on the basis that we confirmed availability and item got sold out, but if otherwise customer would have to wait for the item to be restocked or pick another item
  6. We do not offer dropshipping services! We offer only wholesale services. To access this service, send ‘WHOLESALE’ to any of our platform (Instagram or WhatsApp) and you would be sent instructions on how to become our wholesaler.
  7. Payment for all items are done online before delivery is arranged.
  8. We have a processing period of 4-7 working days and we would communicate when your item is ready to be delivery.
  9. Please we strictly do not accept cash payment.
  10. All payments must be done online before delivery can be done.
  11. Package should be checked and confirmed by the customer/receiver
  12. Exchange is done if there’s a factory/production error. We take back the units and exchange for brand new ones.
  13. If item was delivered, exchange can be done if the item has an error, it must be returned only if it has not been used or altered (brushed, combed, lace cut or washed)
  14. To process an exchange, customer sends the item back to us, we will check throughly, if the item has been returned unused and not been tampered with, we will exchange the item
  15. KINDLY NOTE: Customer will be required to cover the difference if exchanged for a greater value and also shipping costs all through the exchange Processing and delivery of an exchanged item takes the same processing duration which is 4 /7 working days and would be sent out afterwards.
  16. We do not have a pick up location for now, we only offer delivery services.
  17. We do not accept Install-mental payment, for now.
  18. Information about any hair, is always written in the CAPTION.
  19. An Exchange would NOT be done if the complaint is about what was boldly written in the CAPTION. for example; caption on a hair post states “lightweight” “scanty”
    “full””20og” etc & your complaint is based on what was already stated, there won’t be an exchange(this is one example, there are more) WE URGE READING OF CAPTION.